Orientation & Training
Because many college students lack experience in a professional work setting and because school is their first priority, it is very important to provide new employees with a detailed orientation and training. The first day should set a positive tone so students feel welcome and part of your team. This is also a critical time to carefully go over job duties, supervisor expectations, work policies and office culture.
Download the Orientation checklist to make sure you have everything covered.
Welcome new student hires by:
- Creating a student work space that has necessary supplies, equipment, and a place to store belongings
- Providing resources such as a staff handbook, supervisor and employee expectations, etc.
- Giving them a tour of the department and introducing them to peers, staff and faculty
- Providing an overview of the University, your office and their position
- Identifying how and where they could check in when they first arrive to work and establish a means of communication (weekly meetings, email check ins, etc.)
Spend some time letting students know what your office standards are for productivity, dress code, personal use of office equipment, attendance, and personal phone calls and texts during work. Let them know that, unlike their college work, they will be part of a team, will have to respond to supervision, and may be getting less feedback than they’re used to. Ask your regular staff to make sure the student feels included in the office team.
Carefully review the job description with students so they understand their key job duties. Then:
- Use your best employees to train new employees, including students who have done the job before.
- Share print or electronic resources if you have developed training materials.
- Develop a training checklist and schedule to make sure they have the knowledge and skills to do the job.
- Encourage students to ask lots of questions about information that isn’t clear.
- Check and monitor training progress frequently and give feedback.
- Use the Tell, Show, Do, Review approach to training procedures or tasks.